We recently identified a bug in the latest versions of WHMCS including version 6.3.1. The bug consists of unexpected behavior when modifying a client’s product details and using the “Enter” key to submit the changes when the product is a cPanel Account. In previous versions of WHMCS you could change a field, such as the renewal price, and press “Enter” to submit the form. Over the years we had become accustomed to changing client product settings in this manner as we found it was the most efficient way to do it.
Due to this bug when modifying the details of a client’s product you have to use the “Save” button at the bottom of the form or WHMCS attempts the new “cPanel Single Sign-On” to access the cPanel account of the product. On the surface this may not sound like a huge deal but over the course of the day the productivity lost over such a simple issue can add up fast. In some cases the changes entered into the product are lost and even worse the representative may not notice it happened!
As we have also identified a fix we could put in place prior to WHMCS resolving this internally – we wanted to make that available. This fix applies to both the “blend” as well as the “v4” WHMCS Administration templates. Continue reading “Running WHMCS v6.3? Saving Product Details Bug & Resolution”